Subscribers and billing
- Subscriber and customer management
- Package and data plan management
- Billing, invoicing and renewals
- Payment gateway integration
ISP Complete Solutions
Complete ISP solutions to build, operate and scale your network.
An ISP runs on more than bandwidth. It runs on the systems that sign a subscriber up, bill them correctly, keep them connected, and tell you when something breaks. Aim IT builds those systems and the infrastructure under them.
What we cover
Four areas. Most ISPs come to us needing one of them fixed and end up joining two or three together.
Network and access
- RADIUS and AAA integration
- MikroTik and router integration
- Network management and provisioning
- Monitoring and alerting
Customer experience
- Customer portal for accounts and payments
- Admin dashboard for your support team
- Notifications for renewals and outages
- Reports and analytics
Platform and operations
- Server infrastructure, VPS or dedicated
- Database architecture and backups
- API integration with tools you already use
- Automation, support and maintenance
Most of this is already in the platform and arrives with a subscription. Anything your operation needs beyond it is custom development, quoted separately, and we tell you which is which in the first conversation.
Built for everyone who touches it
An ISP system has four very different audiences, and a platform that only suits one of them creates work for the other three.
Owners and operators
Subscribers, packages, billing and network state in one place, with reporting that answers the questions you actually ask.
Support and field teams
Screens designed around the job: find the account, see the service, fix it, move on. Not a demo dressed up as a tool.
Resellers and partners
Their own logins, limits, packages and reporting, without giving them the keys to everything else.
End users
A portal that shows their package, usage and invoices, which removes a large share of routine calls before they are made.
Our own product
ISP Management Platform
An integrated platform that puts subscribers, packages, billing, network and reporting in one place, so your team stops working across four systems and a spreadsheet.
Available now, on a subscription and as a white-label platform. More than 100 ISPs run it today, serving over 300,000 end users between them.
Subscribers
Billing
Packages
RADIUS
Payments
Network
Monitoring
Reports
Customer portal
Administration
API
Automation
How an ISP project runs
We guide you from the beginning to going live, every step of the way. Nothing is switched over until the replacement has been tested against real data from your own system.
Look at what you run now
Which systems exist, what they do well, and where the manual work is.
Agree the order of work
Usually billing or provisioning first, because that is where the pain is.
Build and connect
The system is built and connected to your network equipment and payment provider.
Test with your data
A copy of your real subscriber data is used, so surprises appear before launch.
Switch over and support
A planned cut-over, then monitoring, fixes and updates from there on.
ISP questions
That is the usual situation, and yes. Tell us what you run and which protocols it speaks, and we will confirm what can be integrated directly and what needs a bridge.
In most cases yes, and migration is planned as part of the project rather than left to the end. We test the import on a copy first so you can see exactly what arrives and what does not.
Either. We can set up and maintain the servers, or deliver onto infrastructure your own team controls. If you already have a preference, it usually decides the answer.